Iwan Murtiono Brown' SUMMARY
A Manager with 17 years experience in increasing stock value by improved resources in reaching highest quality of services or employees and products, with controlled cost and revenue from the industrial benchmark to earn profit (audited financial statements)

EXPERIENCES

The Doubletree Hotel (Interstate Hotel & Resort) Oct. 2007 – Present

Offering extra services as each individual guest needs are satisfied
Account Receivable / Income Auditor
Auditing / maximizing revenue and speed up its collection cycles supported by documentation. Maintain high creativity to collect payment and collect information for sales purposes.

Crowne Plaza, Austin. June 2007 - Present

Providing a comfortable venues and services for successful meetings and conventions
Night Auditor / Manager
Restructure and simplify auditing process to maximized revenue with proper validation and documentation. Accommodating late check in guests’ need and managing hotel’ night shifts.
Accomplishment
Cut and simplified 60% auditing time for balancing of all system interfaces, while team up the best possible services for the late night hotel guests in the room and in the restaurant/bar.

Java Garden Restaurant, Austin Feb. 2006 – Present
Catering for an authentic Java drink and cuisine, beside its regular healthy Chinese buffet
Restaurant Controller/Manager
Building up 120 seats fine dining restaurant, plan a business and improving operation profitability, developing service, product and customer loyalty. Initially, creating name, logo, brochure, menu, website, hiring, training, food production/presentation, accounting, management report and POS
Accomplishment:
• Increased price by 20% as well as level of services that stimulated 200% additional revenue
• Controlled food cost at 29% that bear its’ quality, healthy/fresh a la carte and buffet
• Built network, POS and management system that sped up services and improved operation

Trigana Holdings, Jakarta, Indonesia May 2002 – Feb.2006
The group consist of hotel properties, travel and airline companies, operated in Asia and Bali
Corporate General Manager
Responsible for improve the shareholder value through increased profitability as well as employees’ welfare and corporate images. And develop more business units and partners.
Accomplishments:
• Developed a new luxury butler service resort, resulted a 70% timeshare model.
• Constructed 5 year business plan of 40% annual growth, achieved EBITDA of 47% in 2005
• Advised a long term meeting plan to corporate clients, sold $63 million future contracts
• Restructured & reenergized a bankrupt property, earned 35% net operating profit in 2003
• Contracted Visa Card and Bankers Club for the entire Travels & Golf Tournaments
• Created packaged in-hotel facilities: spa, yoga and tour resulted in increased revenues and customer loyalty

Mercure Resort – Bali May 2000 – May 2002
One of the Accor property namely Novotel, Sofitel and the budget hotels Red Roof Inn. The only European base resort of 186 rooms located on a white sand and clear blue beach
Financial Controller
Analyzed and suggested a correct operation. Managed back office staffs responsible for MIS, Income Audit, Cost Control, Purchasing, Cashiering, Credit and Human Resources. Reported the business activity & financial positions to the operator & share holders. Controlled food cost at 30%, beverage cost of 15% and room cost of 12% for highly competitive hotels market.
Accomplishments:
• Zipped waste loophole using material requirement plan, that increased profitability by 10%
• Collaborated with clients, resulted in speed up Average Receivable Collection from 68 to 10 days (from $1million to $10K) that prevent interruption of service to clients
• Monitored industrial benchmark, and achieved 2% foods and utility cost under benchmark
• Ran a minimum spending at post Bali Bomb Crises, resulted a BEP at 19% occupancy
• Managed a healthy surplus, resulted lending $500K soft loan to Bali Hyatt Hotel as they faced a financial problem that was mediated by the JDC (the same property owner)
• Suggested menu from statistic analysis, had increased 80% F&B profit after 9% cutting cost
• Impressive invisible security measure, attracted Scotland-yard to occupied 360 rooms night

The Kinasih Resort (owned by Trigana) June 1997 – May 2000
A convention center in West Java with 2,300 pax seated capacity and 350 rooms resort in 3800 acres of Natural Park. It accommodates most of the political and national conventions
General Manager
Responsible for the development of Sales, Finance, Food & Beverage, Room, Security, Park Activity and Engineering departments, with focusing on satisfying the guests’ expectations for successful meetings and conventions.
Accomplishments:
 Based market on local businesses that generated 56% revenue.
 Opened new hotels or restructuring & reenergizing a bankrupt hotel to be profitable
 Increased occupancy from 25% to 78% and NOP from -$0.7 million, to $5.8 million
 Upgraded quality that boosted conventions of 1000 pax minimum from 21 in ‘96 to 118 in ’99
 Establish a group dynamic for the “Full Responsibility Commitment” program and simplicity

Ciater Resort & Medical Spa Jan.1997 – June 1997
The only medical spa resort in Java provides 7 varieties submerge physiotherapy equipments and 230 rooms. Fully occupied resort’ market niche was alternative therapy seeker.
General Manager
Responsible for the resort-hospital operation, included financial budgeting, managers and doctors training, increasing guest satisfaction scores and the return on investment.
Accomplishments:
 Tripled revenue by applying yield management for reservation and convention
 Increased occupancy from 48% to 73% and sold over 10,400 memberships
 Selected a redundant and latest wireless wide area network that cost less than optical model
 Programming the preventive maintenance for therapy equipments and others

The Chedi Hotel, West Java (Trigana) June 1994 – June 1997
Owned by Trigana and managed by GHM, affiliated with Aman Resort, that set a trend in the following years for boutique resort & spa with all natural and simplicity ambience
Financial Controller
Managed back office with staffs responsible for HR, Security, Accounting, Purchasing, MIS, Credit, and related functions. Designed accounting system and implemented innovative revenue forecasting and payroll control system, and revamped Purchasing and Cost Control
Accomplishments:
• Set up the group uniform system of account that benefited information and decision making
• Negotiated tax cut of $90K and project contractor bill of $33K for nonperformance
• In charge of GM for 13 months applying yield management that increased revenue by 45%

Duta Pertiwi Santosa (Motorola Inc. Indonesia) May 1989 – June 1994
Provided paging and VSAT communication system throughout Sumatra, Java & Bali
Sales & Marketing Manager

Captain Waiter, The Broadmoor Hotel, Colo. Springs Sept. 1983 - Dec. 1987
Born in 1891 as a 5 Diamond world's premier resorts. It has been the vacation destination of presidents, statesmen, foreign potentates and celebrities

EDUCATION
Trained Forex Dealer & Banking Treasurer, Union Bank of Switzerland, Sep. 1992 - Jan.1993
Business Management, BBA Graduated, (Universitas Gadjah Mada collaborated with Brigham Young University) Aug. 1987 – Jan. 1992
Computer Science, University of Colorado, Jan. 1985 - Jun.1986
Communication System, Pikes Peak Community College, Jan. 1983 - Dec.1984

CONSULTANT SERVICES
Management & Marketing Strategy for boutique resort, Tugu Bali Hotel Jan. 1999 - Feb. 1999
Strategy to achieve profit, Losari Resort & Spa, Central Java Jan. 2005 - Jun. 2005

 

Ciater Resort & Medical Spa
Jl. Raya Subang, Ciater, West Java, Indonesia, http://www.ciatersparesort.com/
Ama Suarma (President Director) Tel.: +62 260 470351